Leading Transformation of The Enterprise through GenerativeAI: Jeremy Barnes and ServiceNow

Jeremy Barnes was coding machine learning algorithms when the rest of us were playing with Flash. Twenty years later, his company, ElementAI, was acquired by service workflow giant ServiceNow, and they are rewriting the unwieldy world of enterprise tech. This technology and others of its kind could shift the Canadian government’s productivity landscape, and help address the enormous technical debt across so much of federal and provincial infrastructure. GenerativeAI helps expose what is there and rewrite it using Now Assist and ServiceNow workflows. (At the moment, ServiceNow appears to be significantly ahead of its competitors in value creation and deployability, thanks to its model.)

ServiceNow has real, operational solutions to cut through that technical debt and usher government tech straight into 2024, in no small part because of what Jeremy and his teams have accomplished. I got a chance to catch up with him and talk about LLMs’ lifespan, the Simpsons, and customer value in AI. (disclosure: ServiceNow paid for my flights, accommodation, meals and conference pass to KNOWLEDGE24.)