Teleperformance Is A New AI Lighthouse Member, According To ServiceNow.

ServiceNow today announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of new industry-specific generative AI (GenAI) use cases that boost productivity and help increase customer and employee satisfaction across front- and back-office capabilities in Customer Service Management (CSM) and IT Service Management (ITSM). Announced in July 2023, AI Lighthouse is a first-of-its-kind program to fast-track the development and adoption of enterprise GenAI capabilities. Teleperformance’s participation complements the company’s launch of TP GenAI earlier this year.