LiveVox To Be Acquired By NICE, Increasing AI-Powered CX

LiveVox To Be Acquired By NICE, Increasing AI-Powered CX
  • NICE acquires LiveVox to unite CX leaders on an AI-powered platform for voice and digital engagement.
  • Acquisition revolutionizes proactive outreach with scalable AI for personalized customer experiences.
  • LiveVox shareholders to get $3.74 per share in cash; deal to conclude in H1, 2024, enhancing NICE’s 2024 financial outlook.

In a binding agreement, LiveVox, a renowned AI-driven proactive outreach provider, will be acquired by NICE, a world leader in customer experience solutions. In this tactical move, LiveVox’s extensive proactive outreach portfolio is combined with NICE’s market-leading CXone platform, which is renowned for its cutting-edge digital engagement skills and AI prowess. The end result is a unified platform that supports all customer contact types, including voice and digital interactions as well as attended and unattended inbound and outbound calls.

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